Order in confidence – we have been in business for over 20 years with customer service second to none – you do not stay in business for that long offering poor service.
You may order from our secure web site or by telephone –
Tel: FREE PHONE WITHIN UK – 0330 123 4221 – press “0” to be connected
OUTSIDE OF UK
044 330123 4221 – press “0” to be connected
044 20 8076 639 – press “0” to be connected
Ordering from discontinued designs is easy. When you find an item you would like to buy simply click the ‘add to cart’ button and your item(s) will be added to ‘Your Shopping cart’ in the top right of your screen.
If you wish to edit your cart simply click on the ‘cart’ button in ‘Your Shopping cart’
Once you have ordered all the items you require, simply click on ‘checkout’ and you will start our simple checkout process:
Step 1: Click on the item you would like to order, this will open a window with details on measurements and how many available.
Select the number of items which will be added to your cart.
To return to the pattern page press the back key or click on the pattern tab to the right.
Repeat the process should you wish to add more items to your cart.
When you have finished click on your cart and proceed to payment.
Step 2: You will be asked for your Billing address.
If the billing address is the same as the delivery address then un-tick the ship to a different address box to the right of the form.
Step 3: Confirm your order and click ‘make payment’. You will be given a choice to make payment by Global payments or Paypal.
Once payment has been made you will receive an email confirmation with an order reference.
Then simply sit back and wait for your shopping to arrive!
REFUNDS Please note that refunds for orders that are paid by paypal take one week to process
Breakages must be notified to us within three days.Where applicable stickers must be on glasses and original packing retained for possible inspection.
In some cases we may request the return of broken items.
We have different delivery costs based on the delivery address and size of your order:
All UK orders (excluding Channel Islands) – FREE POSTAGE (Royal Mail second class – should you require your order sooner then please contact us as there may be a charge)
All international orders are shipped Airmail either by Royal Mail, Parcelforce or any other couriers.
PLEASE NOTE THAT THE SHIPPING CHARGES DO NOT INCLUDE ANY CUSTOMS CHARGES THAT MAY BE LIABLE.
UK Delivery – FREE DELIVERY WITHIN THE UK
Delivery to Europe – (exclusive of vat within the EU)
1-3 glasses – £15.00
4-6 glasses – £30.00
7-10 glasses – £40.00
11+ glasses £60.00
1 decanter/vase/bowl – £30.00
2 decanters/vases/bowls – £40.00
3 decanters/vases/bowls – £60.00
Delivery to Rest of the World (vat is not applicable)
1-3 glasses – £20.00
4-6 glasses – £40.00
7-10 glasses – £60.00
11+ glasses – £80.00
1 decanter/vase/bowl – £40.00
2 decanters/vases/bowls – £60.00
3 decanters/vases/bowls – £80.00